Shipping policy

Shipping Policy

At Fresna, we prioritize efficient and reliable shipping to ensure your cooling gear reaches you as quickly as possible. Please review our shipping guidelines below.

Order Cut-off Time: 12:00 AM (GMT-07:00) Mountain Standard Time (Denver)

Processing Velocity

To support our commitment to fast turnaround times, all orders are processed and dispatched within 0–2 business days of purchase, excluding weekends and public holidays.

Estimated Delivery Windows

• United States: 4–10 business days

• United Kingdom: 3–6 business days

• Canada: 5–10 business days

• Australia: 5–10 business days

• Rest of the World: 2–10 business days

Shipping Cost: We provide FREE shipping on all global orders.

Address Updates

If you need to update your shipping address after placing an order, please contact our support team immediately. While we will do our best to accommodate your request, changes cannot be guaranteed once the order has entered the final shipping process.

Order Cancellations

Because we prioritize high-volume output and rapid fulfillment, we begin preparing orders shortly after they are placed. You have a 6-hour window following your purchase to request a cancellation.

To cancel your order, please contact our support team at hello@getfresna.com and include your order number.